Terms & Conditions

Account bookings are charged at £3 for the first mile and £2.00 per mile thereafter.

Prices shown on the online website and the mobile app are for cash customers only. Account customers have a separate price list.

All accounts are payable within 30-days. Payments are due within 30 days of the date on the invoice. Interest is charged on any balance unpaid after 30 days at 5%. We reserve the right to apply late payment charges to accounts if we have to recover costs due to invoices not being paid on time.

If a vehicle is dispatched and the passenger does not show, the account holder is liable for a call out charge. The charge will be calculated on the distance the driver has travelled to the pickup location.

All accounts must have a password. Bookings can only be accepted on an account if the customer can provide the account password. It is the account holder’s responsibility to make sure the password is not given to an unauthorised user. If a booking is made using the password it must be paid for. If you suspect your password has been compromised, you must telephone and change it.

It is your responsibility to make sure you have allowed enough time when booking your taxi to arrive at your destination on time. We cannot be held responsible for arriving late at your destination due to insufficient time being allowed. Please take road works and traffic congestion into account when booking. If you have any queries, please do not hesitate to contact us but do be warned however any advice given is just an estimate and you alone are responsible for allowing sufficient time.

You must tell us the number of passengers travelling when making a booking. If your group is greater than specified, we cannot guarantee a vehicle big enough will be dispatched. You should also inform us of any luggage which you may have.

All babies/children, regardless of age, are counted as one passenger for insurance purposes.

All quotes are based solely on the information given to us by yourselves or your representatives. If any information is incorrect then this will affect the price. You will be responsible for the new price.

If you require your taxi to wait for you, you will be charged at £12 per hour waiting time. The first five minutes are always free.

As the account holder, you are responsible for the conduct of anyone travelling in our vehicles which have been booked using the account. The soiling charge is £50 to cover the cost of the vehicle which has to be taken off the road.